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Meet the people behind Bells Accountants – the people who allow us to stand out from the crowd and offer an exemplary service to every single customer.
JOANNE
Managing Director
I take ultimate responsibility for everything that happens at Bells Accountants, from business development to client care. I go out to meet new and existing clients, organise seminars and education sessions, and run networking and mastermind events. I also offer a VIP programme, where I provide business consultancy services in addition to our usual accountancy services.
I left school at 18 and went straight into an accountancy practice as an office junior. I moved up the ranks, moved to a different firm five years later and then eventually went out on my own. I am now a member of the Association of Accounting Technicians. The best thing about being in this industry is meeting other business owners, learning about their journey, and becoming a part of their business success.
Bells Accountants takes up the majority of my time, and I wouldn’t have it any other way. There are so many crossovers between business and personal life and many of the people I know through networking and various industry events have become firm friends as well. I’m very staff focused so I am always available for my team, whether they want to talk about business or chat over a cup of tea.
HELEN
Practice and Client Manager
As practice manager I generally oversee the Chislehurst branch, including the members of staff who work here. I also take responsibility for preparing and reviewing company accounts and tax returns and preparing personal tax returns. I enjoy the variety of working with clients as well as with the rest of the team. I’d say there’s no such thing as a typical day in this industry, you have to be willing to go with the flow.
I completed an Accountancy degree in 1992, and I am Association of Chartered Accountants qualified as well. I worked for several accountancy firms after completing my degree, including a Top 10 practice in London. I joined Bells in 2014 and I never intend to leave!
Outside of work you might find me at the theatre or attending a Pilates class. I also love pottery – look around next time you’re in the office, you might just spot one or two of my artworks.
LOUISE
Client Manager
My main duties at Bells include managing a portfolio of clients, preparing company accounts, corporation tax returns, CIS returns, personal tax returns and liaising with HMRC. My role is very varied, but one thing always stays the same – a good cup of coffee to start the morning!
I am qualified with the Association of Chartered Certified Accountants and the Association of Accounting Technicians. I started working at Bells after an opportunity for a new accountant opened up within the company. I had actually met Joanne Bell before I even became qualified and was working as a junior accounts clerk! It’s a great role for me, and I love helping clients to grow a successful business.
Outside of work I enjoy going to the theatre and cinema or having a few drinks with friends.
SAMANTHA
Bookkeeper, Chislehurst Practice
It is my responsibility to make sure clients’ bookkeeping is kept up to date and accurate, working with close attention to detail. My days generally run along the lines of coffee, input, input, coffee, delete, input, edit, input… coffee forms an important part of the daily routine at Bells!
I came into accounts straight from college, and started working in central London within the insurance industry. I then came to work for Bells in 2014. I love working with clients from many different trades, it always keeps things interesting. I have a great team around me as well, despite the fact that they borrow all my blue biros. I’ve taken to putting red caps on them, as nobody ever wants a red pen – you’re welcome to borrow that tip if you like!
When I’m not in the office, you’ll probably find me spending time with my dogs. I’m a dog fanatic! If I’m not out training with my hounds, I will probably have my head in a book about canine behaviour.
ANNIE
Client Manager, Kenley practice
As Client Manager, my main duties include preparing accounts and tax returns for sole traders, partnerships and limited companies. Customer care is very important to me and I make sure people receive a response within 24 hours. When a client tells me that they feel better after talking to me, this is one of the most rewarding parts of my job.
I have a National Certificate in Business Studies and am qualified with the Chartered Institute of Management Accountants. I have worked in accountancy for 32 years, gaining valuable experience working for various companies. I enjoy working here in particular because of my lovely colleagues. We are all busy people, but we always make time for a catch up. We’re in good company as accountants – did you know that Mick Jagger, Robert Plant, from Led Zeppelin, and comedian Eddie Izzard were all accountants before their showbiz careers took off? Personally, I’ve put my showbiz career on hold and I’m going to stick to accountancy…
Out of the office I love reading, cooking and music. I regularly go to festivals and concerts. I spend plenty of time walking my dog and also enjoy a Zumba class when I have the energy! I also visit art galleries and museums in London and take trips to National Trust gardens in the countryside.
ALI
Bookkeeper, Kenley Practice
I work on bookkeeping and VAT tasks. I am a bit of a perfectionist, so I always work with accuracy, speed, and attention to detail. As a self-taught bookkeeper, I worked for some big businesses and gained excellent experience before coming to Bells, including Philips Electronics, Nestle, and Aon. I like to make sure I provide a good service and keep clients happy at all times.
I love working at Bells, there’s a great atmosphere in the office. I would describe a typical day for me as busy, eventful, funny and productive. I can honestly say that I laugh every single day – with my colleagues and not at them, I promise!
Outside of work I enjoy socialising and spending time with my family, perhaps planning our next family holiday together.
IAN
Practice Manager, Kenley practice
My role involves ensuring clients receive the best service possible, and giving staff the support they need to deliver this excellent service. During a day in the world of Bells I usually manage to enjoy my first cup of tea in peace, then it all starts to get busier as the phone starts to ring…
I am registered with the Association of Chartered Certified Accountants, but I’d say my most important qualification is my 30 years of experience. I began accounting life as a trainee accountant, back in the days when computers were a rarity, and worked there for seven years. I have worked in a range of positions since, dealing with corporate clients as well as individuals. I enjoy working at Bells because I work with good people, both my colleagues and my clients. We’ve got a great team here in the Kenley branch.
When I’m not sitting at my desk I like to keep active. When injury cut short my rugby-playing days I trained as a SCUBA-diving instructor, and after diving for many years I now enjoy walking as a pastime. See the trend of slowing with age?!
DAWN
Practice Manager
As practice manager role is very client focused, ensuring our clients receive an outstanding service. I also support the wider Pomfrey Accountants team and prepare and review company accounts and tax returns. I would say there is no typical day in my role, it’s just a case of taking things as they come and enjoying the ride!
I have always worked in the accountancy sector and I am a member of the Association of Accounting Technicians. After having my three children I moved into financial accounting and I’ve worked here since 2005! I love it – accountants are more interesting than you might think. Here’s a good fact for you: did you know that it was an accountant who invented bubble gum?!
Outside of work I enjoy socialising, gardening, going to the gym, travelling and relaxing.
JENNY
Practice Manager
My role is very broad, involving a number of responsibilities – managing the team, supporting and training staff, meeting new clients, and managing a wide client portfolio. This involves a lot of interaction with clients and staff which I love, particularly when I have the opportunity to learn how clients operate, and assist them in adding value to their business.
I have worked in accounts since 2008, having qualified with AAT in 2013. I joined the firm in 2017 when I qualified with the ACCA and every day since has varied according to client expectations, deadlines and staff requirements.
I live local to the office, and love to spend time with my family and friends outside of work and travelling the world.
BEN
Personal Assistant to Senior Management Team
My role at Pomfrey Accountants is very varied and mainly entails taking the day-to-day stress away from senior management – I’m pretty confident I can read their minds by now! I am highly organised, manage my time well and have excellent attention to detail.
A typical day for me is busy, busy, busy…but I enjoy liaising with clients on a daily basis and building up a relationship with them. I love the team I work with and we have some excellent get togethers – the Friday lunchtime office takeaway is always a good social occasion and a chance to spend time with my colleagues.
Outside of work I enjoy socialising, cooking, gardening, travelling and the occasional night out to the theatre.
MONIKA
Client Manager
My main duties are to prepare company accounts, corporation tax returns and personal tax returns. I’m a real people person and I’m easy to approach – I enjoy working with clients and speaking in their language instead of using all the accountancy jargon.
I began working for Pomfrey Accountants in 2019 – I really enjoy working here and building up client relationships. I always wanted to be an accountant, as I liked working with numbers, and I am now a Fellow Member of the Association of Chartered Certified Accountants (FCCA). Us accountants are interesting people – did you know Mick Jagger worked in accounting before his showbiz career took off?!
Outside of work I enjoy socialising and seeing the world.
SATWANT
Client Manager
I work with accounts, VAT, tax returns and our Pimlico Plumbers clients – a typical day for me involves work, work, and… work! In order to be successful in this role I need to be accurate, patient, and have excellent time management and attention to detail.
I have worked for Pomfrey since 2017 and I enjoy building relationships with clients. I also like being a part of the team here. I have ACCA, MSc and MA qualifications, helping me to succeed in this role.
Outside of the office I enjoy relaxing, socialising and spending time with family.
INDY
Trainee Client Manager
For me, a typical day involves work, work and more work! As a trainee client manager I am kept busy dealing with VAT, accounts and bookkeeping. It requires a good level of attention to detail and lots of patience!
I have a degree in Accounting and Finance, and I am ACCA accredited. I enjoy my job as a trainee client manager because client satisfaction is at the top of my list of priorities.
When I’m not at work I enjoy watching films, socialising and getting some relaxation outside of my busy role.
SERAIAH
Trainee Client Manager
As a trainee client manager my main duties and responsibilities include VAT returns, tax returns, and the submission of accounts. No two days are the same as I work at various offices completing a range of jobs for clients. I enjoy working with them, reassuring them and answering all their queries.
I joined the team in 2016 and I am currently completing my ACCA qualification. I enjoy a challenge and will put all my effort into making every project a success. If you enjoy a challenge as well, here’s a puzzle for you… Can you name the only English word that has three consecutive sets of double letters? Ok, I’ll give you the answer – it’s bookkeeping!
When I’m not in work I like to spend time relaxing by going on walks, going on road trips, and watching car racing and films.
JACKIE
Bookkeeper
As a bookkeeper my main duties and responsibilities involve bookkeeping, data input and eating lots of chocolate. I have excellent attention to detail and am highly organised which help me to succeed in my role.
I am a member of the Association of Accounting Technicians and have worked for Pomfrey Accountants since 1999. I live in Kent, so it’s a great location for me to work in. And I enjoy the amount of chocolate in the office…
When I’m not in work I enjoy walking and having lunch with friends.
LOUISE
BOOKKEEPER
I am responsible for bookkeeping and data input, assisting Dawn – and drinking lots of tea and coffee (an important part of the role). I am highly organised which helps me to help clients get the most out of their bookkeeping services.
I am one of the newer members of the Pomfrey Accountants team and I’ve been here for around 6 months. I really enjoy working as part of the team.
When I’m not in the office I like socialising, travelling and spending time with family.
STEVE
MARKETING AND ACCOUNTS
I work on marketing and accounts – it’s a great opportunity to meet new people and learn about their businesses, their passions, and what inspired them to set up their various companies.
I am qualified with the Association of Accounting Technicians after stumbling into a career in accountancy. I have worked in this field for most of my life now, and I really enjoy the industry. It’s never easy blowing your own trumpet, so I asked my colleague Helen what skills I have that make me particularly good at my job. She replied with “all manner of things”. Thanks Helen. Very specific.
Outside of work my main hobby is travel. I love seeing new places all over the world, but my favourite place is the USA.
LISA
ACCOUNTS ASSISTANT
I have worked with our Pimlico Plumbers clients for over 15 years here at Pomfrey.
I really enjoy the day to day contact with the engineers along with the varied workload it provides.
I joined Pomfrey after passing a book keeping course when the tutor offered me work within her company for one day a week, this has steadily progressed over the years to 4 days.
I’m holding on to my Friday’s off with two hands!
When I’m not working I really enjoy spending time with my family, cooking & baking cakes for the office.
SACHA
HEAD ADMINISTRATOR
It is my job to ensure we provide administrative support to all accountants, assisting with accounts packages and letters, maintaining accounts and VAT due lists, dealing with HMRC and looking after the client database. It’s a busy role, and I’ve learnt how to keep calm under pressure – a very valuable skill to have in this line of work!
I came into this industry completely by accident after looking for a local administration role – the role I came across just happened to be in accountancy. I joined Pomfrey Accountants in 2016 and love the team and their sense of humour.
Outside of work I enjoy spending time with my family and friends.
KAREN
Administrator
I work in administration for Pomfrey Accountants and assist with debts management. My job is very varied, which I deal with well because I am highly organised. I am a people person, so I love the social aspect of the role.
I originally got into this industry through a friend and I have never looked back. I began working at Pomfrey Accountants in 2011 and really enjoy working with the people. I honestly believe that accountants are not boring!
When I’m not working I enjoy going to concerts, the theatre and dancing.
ANNA
Executive Assistant to Joanne Bell
In my role as office manager it is my responsibly to make sure everything in the office is running smoothly. I carry out various important tasks, such as assisting the MD, helping clients, and keeping the plants alive. A typical day for me usually involves coffee, emails, coffee, more coffee, client enquiries, arranging meetings, coffee, event planning, and gin (once I’ve left the office!).
I was a PA at Barclays Insurance before I had my children. I then ran my own businesses for 12 years, during which time I met Joanne, the children grew up….and here I am. I have a great team around me who all strive to provide the best customer service possible, and we all like enjoying a cup of coffee together – the Kenley office alone gets through around 100 coffee pods a week!
Outside of work I enjoy travel, dining out, cooking, gin collecting (and occasionally drinking), and spending time with my friends and family.
LORAINE
Payroll Manager
I look after and manage the payroll department at Bells Accountants, and manage payroll personnel. Each day brings with it lots of emails to answer and plenty of planning to ensure client deadlines are met. I enjoy problem solving and helping people resolve payroll issues as well as helping clients find solutions for their businesses.
I am a Supervisory Member of the Payroll Alliance SMPA and have over 20 years of corporate payroll experience. I came into this industry completely by accident, and developed a love affair with the work. I have worked in a range of roles for many big companies, and I’m very loyal to my clients.
When I’m not in the office you will usually find me spending time with my family.
ROSE
Administrator
I answer the telephone, complete Companies House statements and carry out various administration duties. I previously worked in accounts and payroll as well as in the travel industry where I have always had a good work ethic and a positive attitude.
The part of my job I love is the interaction I have with clients. I make sure clients are always satisfied and that I answer their queries quickly. I found this job through a recruiter who said it would be a perfect fit, and I totally agree!
Outside of work I enjoy sightseeing and going for walks.
EMMA
Administration Manager
When I’m not in the office I often enjoy days out with my husband, Prosecco with my friends and seeing my family. I manage all the admin tasks in the office, assisting our accountants and wider team ensuring the smooth running of our office. I also answer client queries, you may have had an email or two from me!
I worked in financial services for 19 years before joining Bells in April 2019. I love working with such a friendly team, we love going out for lunches and our office parties are always fun!
DAWN
Payroll Administrator
I enjoy socialising with my friends, going to the cinema, enjoying all types of films, especially Marvel and Disney and spending quality time with my family.
I joined Bells at the start of 2020 in the Payroll department after working for 18 years in another company dealing with large PAYE companies, and I’m now enjoying learning client payrolls too! Although I’m new to the team, Chislehurst is a fun place to work and my new team are lovely.