Here at Bells we have had a number of clients contact us to ask if an email they have received, seemingly from HMRC, is genuine. The email often has HMRC’s logo on it and appears quite official, usually stating that the taxpayer is due a refund and asking them to follow a link to claim the money. Those clients who contacted us did the right thing to query the email as our answer was no it is definitely not genuine!
Gareth Lloyd, head of digital security at HMRC, said: “HMRC never contacts customers who are due a tax refund via email – we always send a letter through the post. “If you receive an email claiming to be from HMRC which offers a tax rebate, please send it to and then delete it permanently”
We recommend that if any of our clients are contacted directly by HMRC for any reason they should ask the representative to contact us as their agents and we will deal with any issues on their behalf.